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This page sets out how tekanalot handles your account, your data, and our service obligations. Access to our platform — including wallet-linked transactions via DANA, OVO, and LinkAja — depends on local law and is available only where local regulations permit.
tekanalot operates as a service available where local law in Indonesia permits. We do not make claims about licensing authority or regulatory approvals beyond what we can verify for your region. Our policy posture is straightforward: your account is governed by the terms accepted at registration, and those terms reflect the applicable rules for eligible regions. Transactions processed through DANA, OVO, and LinkAja are handled according to each payment provider's own terms alongside ours. We are responsible for the account layer — how your balance is recorded, how requests are processed, and how disputes are raised with our support team. Payment providers handle the transfer layer independently. Where laws change or eligibility in a region shifts, access to certain features may be restricted without prior notice. We will communicate material changes through your registered contact details. If you are unsure whether your region qualifies, the account registration flow shows eligibility conditions before you complete sign-up. Do not rely on third-party sources for legal eligibility information — check the account flow directly.
This policy applies to your account relationship with tekanalot directly. It does not extend to third-party services you access through our platform, and it does not override applicable local law in your region.
Your login credentials, session data, and account balance records fall within this policy. We manage how access is granted, suspended, or reinstated. Eligibility for account access depends on local law and the region you registered from.
Deposits and withdrawals processed through DANA, OVO, and LinkAja fall within scope for the account-record layer. The transfer layer is governed by your chosen payment provider. Discrepancies on the account side are raised with our support team.
Game content from PlayStar, PG Soft, CQ9, Pragmatic Play, and Microgaming is governed by each studio's content agreements. We make that content available in the lobby; the studios own and supply it. Questions about specific titles are handled by our support team.
External sites, wallet apps, and any service you navigate to from our platform are outside this policy's scope. We are not responsible for how those services handle your data or funds. Review their terms separately before using them.
You hold several practical rights over your tekanalot account and the data we hold. Knowing where to use them saves time if you ever need to act on them. Your account dashboard — accessible after login — shows your transaction history, wallet-link status for DANA, OVO, and LinkAja, and the contact details we hold on file. If any record looks incorrect, you can raise a correction request directly through the support channel. We will acknowledge the request and indicate the expected resolution path. For data questions that go beyond a standard account correction — such as asking what information we retain or requesting that we remove records where local law permits — use the dedicated policy contact address listed in the support section below. These requests are handled separately from gameplay support queries, so routing them correctly means a faster response.
Log in and open the account dashboard to see your full transaction history, registered wallet links, and the personal details we hold. The current state of all records is shown there in real time.
If your registered email, phone number, or linked wallet details need updating, use the account settings page after login. For corrections to transaction records, contact support with the relevant transaction reference.
Send policy questions — including data retention and regional eligibility queries — to the policy contact address in the support section. Include your account reference so we can locate your records quickly.
If a standard support response does not resolve your concern, ask the agent to escalate to the policy team. Escalations related to DANA, OVO, or LinkAja transaction disputes include the payment provider's reference number where available.
Policy queries, data requests, and account disputes can be directed through the channels below. Match your query type to the right channel so it reaches the correct team without delay.
Available through your account dashboard after login. Use this for account corrections, transaction queries involving DANA, OVO, or LinkAja, and general eligibility questions. Agents can escalate to the policy team if needed.
For formal data requests, retention queries, or regional eligibility concerns, use the policy email address shown in your account settings under Contact Us. Include your account reference in the subject line.
The Help Centre linked from the account menu covers common policy questions, wallet-link procedures for DANA and OVO, and the steps for submitting a correction request. Check here before contacting support to find the fastest path.
We handle your account data and session information according to the obligations that apply in eligible regions. Here is what that means in practice across the four areas that matter most.
We retain account records — including transaction history and wallet-link status for DANA, OVO, and LinkAja — for as long as your account is active and for the period required under applicable local law after closure. You can request a summary of retained data through the policy email contact.
We use session cookies to keep you logged in and to remember your last-used wallet route. Analytics cookies, where enabled, are anonymised. You can review and adjust cookie preferences through your browser settings. Disabling session cookies will affect login persistence across the site.
Your account is protected by the login credentials you set at registration. We do not store payment credentials for DANA, OVO, or LinkAja — those are handled by the respective wallet providers. If you suspect unauthorised access, use the account settings page to change your credentials immediately and contact support.
To update the personal details we hold, use account settings after login. For requests that require policy-team involvement — such as data deletion where local law permits — contact us at the policy email address shown in your account dashboard under Contact Us.
If your question is not covered here, the support channels in the section above are the right next step.
Access and the application of this policy depend on local law and your region's eligibility status. The account registration flow shows the conditions for your region before you complete sign-up. If your region is eligible, this policy governs your account relationship with us.
We retain records for the period required under applicable local law after account closure. You can request a summary of what we hold by contacting the policy email address in your account dashboard. Deletion requests where local law permits are handled through the same channel.
Log in and check your account dashboard first — the current state of all transaction records is shown there. If the record still looks incorrect, contact live support with the relevant transaction reference. For disputes involving DANA, OVO, or LinkAja, include the payment provider's reference number where you have it.
Session cookies are required for login to function correctly. Analytics cookies are optional and can be adjusted through your browser settings. Disabling session cookies will affect how your login and wallet-link preferences are remembered across visits.
Go to account settings after login to update your registered email, phone number, or linked wallet details. For changes that require policy-team review — or if you need to request data deletion where local law allows — use the policy email address shown in your account dashboard under Contact Us.
Ask your support agent to escalate the matter to the policy team. For transaction disputes that involve DANA, OVO, or LinkAja, providing the payment provider's reference number alongside your account reference helps the escalation reach the right team faster.