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These terms set out the rules that apply when you access tekanalot — covering your account, your transactions, and the content available to you where local law permits. Read them before you use any part of the platform; by continuing to access the site you confirm you have read and agree to what is written here.
These terms form the agreement between you and tekanalot for every interaction you have with this platform. They apply from the moment you create an account and remain in effect for as long as that account exists. We may update these terms when our services change or when we are required to do so to remain consistent with applicable rules in supported regions. When we do, the revised version will be published here. Continuing to use the account after a change is posted means you accept the updated terms. Your account is personal to you. You may not share login credentials, allow another person to operate your account, or create more than one account for the same individual. Any wallet you connect — DANA, OVO or LinkAja — must be registered in your own name and must match the name on your tekanalot account. Transactions made through mismatched wallet details may be held pending identity verification. These terms do not override applicable Indonesian consumer law where that law grants you non-waivable rights. Where a term conflicts with a right you hold under local law, the local law applies to that specific point. For account-level questions, reach us through the support channel listed on this page.
Your DANA wallet must be registered to the same identity as your tekanalot account. Mismatched details will trigger a verification step before the transaction is processed.
OVO transfers follow the same name-match rule. If you update your OVO-registered name, update your account details here too so records stay consistent.
LinkAja is available as an alternate payment route. The same identity-match policy applies; any discrepancy is flagged to you via account notification before funds move.
Not every activity on the platform falls under the same part of these terms. This section clarifies which areas are governed by this agreement and which are handled by separate policies or third-party terms that we do not control.
Rules for creating, verifying and maintaining your account are fully within scope. This includes login credentials, identity verification, wallet linking via DANA, OVO or LinkAja, and account suspension or closure procedures.
Deposits and withdrawals processed through configured payment routes are covered here. We document transaction conduct, name-match requirements and the steps to raise a dispute if a transaction does not complete as expected.
Game content from studios available in the lobby — including titles from PG Soft, Pragmatic Play and CQ9 — is subject to those studios' own game-level rules. We publish which studios supply content; their individual game rules are displayed inside each title.
Services operated by DANA, OVO or LinkAja are governed by those providers' own terms. We are not a party to your agreement with them. If a wallet provider changes its policy, that change affects your wallet account, not your tekanalot account terms.
These terms give you specific, actionable rights — not just obligations. You can review every transaction recorded against your account by opening the transaction history tab after login; each entry shows the method used, the amount and the status at the time it was processed. If a detail is incorrect, you can raise a correction request through our support channel and we will investigate within the timeframe stated in the response. You also have the right to ask us what account data we hold and to request that data be corrected if it is wrong. Closing your account is your choice at any time; submit the request via the account settings page and we will confirm the closure and the status of any pending transactions. We aim to keep every process transparent — the current state of your account, any pending actions and your wallet linkage status are shown in your account dashboard after login.
Open the transaction history in your account to see every deposit and withdrawal, the payment route used (DANA, OVO or LinkAja) and the current status of each entry.
If your name, contact details or wallet registration details change, update them in account settings and submit verification where prompted. Keeping details current avoids transaction holds.
Any clause you do not understand can be queried through our support channel. We will give you a plain explanation of how it applies to your specific account situation.
You may close your account at any time via account settings. We confirm closure and tell you the outcome of any transaction still in progress at the time of your request.
If something in these terms is unclear or you need to raise a question about how a specific rule applies to your account, there are three ways to contact us. Choose whichever channel suits the urgency of your query.
Open the chat icon on any page while logged in. Use this for account-level questions, transaction queries or to flag a clause you want clarified in plain language.
Send a written query to our support address — find it in the Contact section of your account dashboard. Email is suited to detailed questions or requests that need a written record.
The Help Centre in your account lists common terms-related questions with step-by-step explanations. Check there first; many queries about account rules and wallet matching are answered directly.
Understanding how we manage your information is part of reading these terms fully. Here are the four areas that matter most to account holders.
We hold the details you provide at registration and any information added during wallet verification. You can request a summary of what we hold at any time through the support channel or account settings page.
We use cookies to keep your session active and to remember your preferred payment route between visits. Cookie preferences are managed in the site settings panel; withdrawing consent may affect how your account session behaves.
Login credentials are your responsibility. We apply standard session-security measures on our side; you should not share your password or allow access from shared devices where your session may persist.
We keep account records for as long as your account is active and for a period after closure as required by applicable rules. To request a change to how your data is held, contact us via the email support path listed on this page.
These are the questions we receive most often about account terms, user rights and how specific rules apply. If your question is not here, reach us through live chat or email support.
Yes. Accessing the site — even without logging in — means you are subject to the terms covering site use and content access. Account-specific terms such as transaction rules and wallet policies apply only once you create and verify an account.
We publish the updated version here with a note of what changed. Continuing to use your account after the update is posted means you accept the revised terms. If you do not agree, you can close your account before the changes take effect by submitting a closure request in account settings.
Yes, a name mismatch triggers a verification step before the transaction is processed. Update either your account details or your DANA registration so both match, then resubmit. The same applies to OVO and LinkAja. Contact support if you need help resolving a mismatch.
You can. Submit a data query through the email support channel or the account help centre. We will confirm what information is held against your account and the basis on which we retain it, in line with applicable rules for supported Indonesia regions.
No. Game-level rules for titles from studios such as PG Soft, Pragmatic Play and CQ9 are set by those studios and displayed inside each game. These terms cover your account conduct and transactions; game mechanics are governed at the studio level, not here.
Go to account settings and submit a closure request. We confirm receipt, process any transaction still in progress, and then close the account. We retain records for the period required under applicable rules and can tell you the retention period on request.